Privacy Policy

UNIONE – Privacy Policy

INTRODUCTION

This Privacy Policy (“Policy”) describes the policies and procedures on the collection, use, disclosure and protection of your information when you use our website [www.unione.co.in] (“Website”) made available by [UniOne Group] (“Company”, “we”, “us” and “our”).

The terms “user”, “you” and “your” refer to the user of the Website. The term “Services” refers to any services offered in relation to the website including sale of Products as more particularly mentioned in our Terms of Service.

Please read this Policy before using the Website or submitting any personal information. This Policy is a part of, and is to be read along with, the Terms of Service.

YOUR CONSENT

By using the Website and the Services, you agree and consent to the collection, transfer, use, storage, disclosure and sharing of your information as described and collected by us in accordance with this Policy (“Personal information”). If you do not agree to this policy or the collection of your Personal Information, you should not use or avail our Services or access the Website.

GOVERNING STATUTE

This Privacy Policy is governed by and is compliant with the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules 2011, which is designed to protect the Personal Information in the manner contemplated in the said Rules; and other applicable rules and regulations related to privacy.

POLICY CHANGES

We reserve the unconditional right to change, modify, add, or remove portions of this Privacy Policy at any time, without specifically notifying You of such changes. Any changes or updates will be effective immediately. You should review this Privacy Policy regularly for changes. Your continued use of our Services after we publish or update this Policy, shall constitute your consent to the updated Policy.

LINKS TO OTHER WEBSITES

The Website may contain links to other websites. Any personal information about you collected while visiting such third party websites is not governed by this Policy. The Company shall not be responsible for and has no control over the practices and content of any website accessed using the links contained on the Website. This Policy shall not apply to any information you may disclose to such websites or which we do not require you to disclose to us.

INFORMATION COLLECTED FROM USERS:

We collect and process the following information about you:

Information you give us - This includes information submitted when you:

• Create or update your account on our Website. which may include your name, email, phone number, login name and password, address, payment or banking information, date of birth and profile picture or provide content to us, which may include reviews, ordering details and history, favourite Merchant, contact information of people you refer to us and other information you provide on the Website (“Your Content”). However, if you sign in to the Website through third-party sign-in services such as Facebook, Google Plus or Gmail or any other social networking or similar site (collectively, “TP Sites”), an option of which may be provided to you by us at our sole discretion, you will be allowing us to pass through and receive from the TP Sites your log-in information and other user data; or 

• Use our Services. We may collect and store information about you to process your requests and automatically complete forms for future transactions, including (but not limited to) your phone number, address, email.

• Correspond with the customer support;

• Enable features that require our access to your address book or calendar;

• Report problems for troubleshooting.

COOKIES AND OTHER FILES

Our Website and third parties with whom we partner, may use cookies, pixel tags, web beacons, mobile device IDs, “flash cookies” and similar files or technologies to collect and store information with respect to your use of the Services and third-party websites.

Meaning & Purpose of Cookies: Cookies are small files that are stored on your browser or device by websites, apps, online media and advertisements. We use cookies primarily for user authentication but may also use them to improve the quality of our Services by storing user preferences and tracking user trends. We use cookies and similar technologies for purposes such as:

• Determining the popularity of content;
• Authenticating users;
• Delivering and measuring the effectiveness of advertising campaigns;
• Analysing site traffic and trends, and generally understanding the online behaviours and interests of people who interact with our services.
• Remembering user preferences and settings;

Meaning & Usage of Pixel Tag: Pixel Tag (also called a web beacon or clear GIF) is a tiny graphic with a unique identifier, embedded invisibly on a webpage (or an online ad or email), and is used to count or track things like activity on a webpage or ad impressions or clicks, as well as to access cookies stored on users’ computers. We use pixel tags to measure the popularity of our various pages, features and services. We also may include web beacons in e-mail messages or newsletters to determine whether the message has been opened and for other analytics.

Modifying settings: To modify your cookie settings, please visit your browser’s settings. By using our Services with your browser settings to accept cookies, you are consenting to our use of cookies in the manner described in this section.

Permission to third party: We may also allow third parties to provide audience measurement and analytics services for us, to serve advertisements on our behalf across the Internet, and to track and report on the performance of those advertisements. These entities may use cookies, web beacons, SDKs and other technologies to identify your device when you visit the Website and use our Services, as well as when you visit other online sites and services.

Information we collect about you

With regard to each of your visits to the Website, we will automatically collect and analyse the following demographic and other information:

• When you communicate with us (via email, phone, through the Website or otherwise), we may maintain a record of your communication;

• Depending on the Services that you use, and your app settings or device permissions, we may collect your real time information, or approximate location information as determined through data such as GPS, IP address; 

• Device Information: We may collect information about the devices you use to access our Services.

NON-PERSONAL INFORMATION

We collect your Internet Protocol (“IP”) addresses when you visit us to track and aggregate non-personal information. Non-personal information may include the browser name, your usage and log related information, the type of electronic device, manufacturer, make, model, unique ID of the electronic device and other technical information about User’s means of connection to our Website, such as the operating system and the Internet service providers utilized and other similar information. For example, we may use IP addresses to monitor the regions from which User navigates our Website. User understands that this information shall be non-personal information and could be used by the Company, for its own business purposes.

USES OF YOUR INFORMATION

We analyse the log files of our Website that may contain Internet Protocol (IP) addresses, browser type and language, Internet service provider (ISP), referring, app crashes, page viewed and exit websites and applications, operating system, date/time stamp, and clickstream data. This helps us to administer the website, to learn about user behavior on the site, to improve our product and services, and to gather demographic information about our user base as a whole.

We use the information we collect for following purposes, including:

• To generate and review reports and data about, and to conduct research on, our user base and Service usage patterns;

• To carry out our obligations arising from any contracts entered into between you and us and to provide you with the relevant information and services;

• To measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you.

• To provide you with information about services we consider similar to those that you are already using, or have enquired about, or may interest you. If you are a registered user, we will contact you by electronic means (e-mail or SMS or telephone) with information about these services 

• To understand our users (what they do on our Services, what features they like, how they use them, etc.), improve the content and features of our Services (such as by personalizing content to your interests), process and complete your transactions, make special offers, provide customer support, process and respond to your queries;

• To administer and enhance the security of our Website and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes; 

We may combine the information that we receive from third parties with the information you give to us and information we collect about you for the purposes set out above. Further, we may anonymize and/or de-identify information collected from you through the Services or via other means, including via the use of third-party web analytic tools. As a result, our use and disclosure of aggregated and/or de-identified information is not restricted by this Policy, and it may be used and disclosed to others without limitation.

DISCLOSURE AND DISTRIBUTION OF YOUR INFORMATION

We may share your information that we collect for following purposes:

• With our service providers: We may share your information with our service providers, Merchants, vendors, consultants, marketing partners, research firms and other service providers or business partners, to support our business. For example, your information may be shared with our service providers to send you emails and messages or push notifications to your devices in relation to our Services, to help us analyze and improve the use of our Services, to process and collect payments. We also may use vendors for other projects, such as conducting surveys or organizing sweepstakes for us.

• With Other Users: We may share your name, phone number and/or profile picture (if applicable), tracking details to fulfil the purpose for which you provide it.

• For Crime Prevention or Investigation: We may share this information with governmental agencies or other companies assisting us, when we are:

• Obligated under the applicable laws or in good faith to respond to court orders and processes; or

• Detecting and preventing against actual or potential occurrence of identity theft, fraud, abuse of Services and other illegal acts;

• Responding to claims that an advertisement, posting or other content violates the intellectual property rights of a third party;

• Under a duty to disclose or share your personal data in order to enforce our Terms of Use and other agreements, policies or to protect the rights, property, or safety of the Company, our customers, or others, or in the event of a claim or dispute relating to your use of our Services. This includes exchanging information with other companies and organisations for the purposes of fraud detection and credit risk reduction.

• For Internal Use: We may share your information with any present or future member of our “Group” (as defined below) or affiliates for our internal business purposes. The term “Group” means, with respect to any person, any entity that is controlled by such person, or any entity that controls such person, or any entity that is under common control with such person, whether directly or indirectly, or, in the case of a natural person, any Relative (as such term is defined in the Companies Act, 1956 and Companies Act, 2013 to the extent applicable) of such person.

• With Advertisers and advertising networks: We may work with third parties such as network advertisers to serve advertisements on the Website and on third-party websites or other media (e.g., social networking platforms). These third parties may use cookies, JavaScript, web beacons (including clear GIFs), Flash LSOs and other tracking technologies to measure the effectiveness of their ads and to personalize advertising content to you.

• While you cannot opt out of advertising on the Website, you may opt out of much interest-based advertising on third party sites and through third party ad networks (including DoubleClick Ad Exchange, Facebook Audience Network and Google AdSense). For more information, visit www.aboutads.info/choices. Opting out means that you will no longer receive personalized ads by third parties’ ad networks from which you have opted out, which is based on your browsing information across multiple sites and online services. If you delete cookies or change devices, your opt out may no longer be effective.

• We may share your information other than as described in this Policy if we notify you and you consent to the sharing.

DATA SECURITY PRECAUTIONS

We have in place appropriate technical and security measures to secure the information collected by us. Your Personal Information is stored on our database which are either hosted on a private cloud or public cloud. Although we provide appropriate firewalls and protections, we cannot warrant the security of any Personal Information transmitted as our systems are not hack proof. Data pilferage due to unauthorized hacking, virus attacks, technical issues is possible, and we take no liability or responsibility for it. You are required to be careful to avoid “phishing” scams, where someone may send you an e-mail that looks like it is from us asking for your Personal Information. We use vault and tokenization services from third party service providers to protect the sensitive Personal Information provided by you.

Where we have given you (or where you have chosen) a username and password which enables you to access certain parts of our Website, you are responsible for keeping these details confidential. We ask you not to share your password with anyone.

We will do our best to protect your Personal Information, however, we cannot guarantee the security of your data transmitted through our Website. Once we have received your information, we will use strict physical, electronic, and procedural safeguards to try to prevent unauthorised access. 

CONTACT US:

In the event you have any grievances relating to the Privacy Policy, please inform within 24 hours of occurrence of the instance from which the grievance has arisen, by writing an email to us at info@unionegroup.in. Upon lodging a complaint, you agree to provide complete support to the customer service team with such reasonable information as may be sought by them from You. The decision of the Company on the complaints shall be final and you agree to be bound by the same.